Different from the B2B electronic commerce mentioned
in the chapter 7, Tencent’s e-commerce is more focus on C2C and B2C. According
to the research, Chinese C2C e-commerce marketing share is far more than B2C,
which is different from American. However, the trend of changing from C2C to
B2C has begun. So does Tencent.
Paipai.com and QQ Mall focus on C2C e-commerce,
Buy.QQ.om focuses on B2C e-commerce. In March, 2013, Tencent announced that they
are going to merge its own brands QQ Mall and Buy.QQ.com to one and the only brand
open platform of Tencent B2B e-commerce. And Paipai .com will still exists in
the form of C2C. After merging, Tencent will cancel signing contract with those
sellers with bad service and trading records, and keep the high reputation
sellers, in order to offer customers the best products and services.
In addition, before 2013, China's most influential
shopping rebate site (fepai.com) and Tencent announced to be strategic alliances.
Tencent has 300 million users and over 90% of them are potential online
shopping customers. This group of customers is more likely to shop online, or
group shopping. But they also lack of rebate information. With the cooperation
between fepai.com and Tencent, Tencent users can buy products from fepai.com
without register a new account. They can log in with their QQ account and share
the products or rebates they get in QQ community. Tencent used the chance of
cooperation with fepai.com (B2C e-commerce); they can be familiar about the B2C
e-commerce. Therefore, in 2013, as I mentioned before, Tencent has internal
merge for its own brands, and make its products more mature.
Even though Tencent seems to be the NO.1 in online
world in so many aspects, like instant messenger, online games, Taobao.com is still
the boss in B2C or C2C e-commerce. As you can see from the chart, Taobao.com (blue
slice) occupies 71.6% market share, and Paipai.com only has 7.97% market share
(Beige slice).
Tencent has large amount of users, but compared to Taobao.com,
Paipai.com has less suppliers and sellers. So that the products and services
they offer and less than Taobao.com. I am the users of Tencent for more than
ten years, but I never shop on Paipai.com. I buy products on Taobao.com most of
the time. First of all, I think Taobao website has more organized and
attractive. They specify every product exactly in different category so that
buyers can easily find out the products they want. Then, Taobao will design
webpage depend on Chinese tradition holiday, in order to create a festive
atmosphere. Second, they have so many registered sellers in Taobao.com than
Paipai. Paipai is C2C commerce, but Taobao also has B2C e-commerce. That means
Taobao offers business companies or suppliers directly selling products to
customers. Therefore, the price of each product is more competitive that buyers
can get the cheapest price in Taobao.
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